THE NEW STEPS OF THE EMPLOYEE JOURNEY - WHAT HAPPENS AFTER RECRUITMENT...
Bots for various tasks
Customer experience and insight
The Customer bot installed on the company website provides a 24/7 channel for hearing and utilising the customer's voice, worries, and wishes.
Enables customer-oriented business growth and flexible development in customer service, sales, marketing, and product development.
The Customer bot can replace laborious and boring questionnaires with interactive customer dialogue.
The bot does not merely collect information but can also be harnessed for storytelling dialogue to promote sales and marketing.
Corporate culture and personnel
The HR bot can perform certain human resources tasks independently. It can also handle several tasks simultaneously.
The HR bot does not replace HR professionals but helps them focus more on tasks that require thinking and work more efficiently.
The HR bot is a personal, virtual assistant that can act as a customer service representative at the same time.
In recruiting, the HR bot can receive job applications, record applicant profiles, perform assessments, and communicate with the applicants.
The HR bot can also be utilised to engage personnel in work community development, to replace personnel surveys, and to provide IT support.
Induction and learning new things
The Coach bot helps in companies' internal induction processes by testing and monitoring the induction level and the adoption of new information.
The Coach bot can handle, for example, safety trainings, GDPR issues, general practices, or the locations of different functions at the office.
It is also easier for people to ask the Coach bot those “stupid” questions. Posing the simpler questions to the bot saves working time for the other personnel.
At educational institutions, the Coach bot can help study for exams, among other things. The Coach bots also allow instructors to assess classwork, to give grades, and to supervise learning.
Bot-produced data to create genuine understandin
For your company, we offer data analysis, data enrichment, and business consulting based on the data that the service bots collect.
Business and customer-based understanding can be created from:
'1) already existing customer data that the company has
2) combining data collected through the service bots and from dialogue between different interest groups
3) customer understanding created by additional surveys or qualitative interviews
The customer gets a deeper view of their own customers’ everyday lives, their day-to-day challenges and problems, thus building more customer-oriented business.
Collecting data does not require that the customer use existing survey tools or any other separate system: the bots are embedded into the customer's current processes.
HR AND COMMUNICATION BOTS:
These bots act as service assistants in various routine HR tasks by automating the desired functions.
The bots communicate efficiently and uniformly to all members of the work community - reminding, encouraging, inspiring, and teaching. The bot is your new workmate.
They collect data using the organisation’s own "tone of voice" regarding the work community status and carry out surveys dealing with workplace atmosphere and the like in a more inspiring way. This will instantly turn the organisation’s internal communications into something more interesting and engaging.
They can be of great help, especially in verifying training efficiency and automating the related actions.
CUSTOMER SERVICE BOTS:
These bots serve customers 24/7, can route the conversation to a person or another channel when required, and offer content that the customer needs in the desired format.
The bot can help the organisation make their own "tone of voice" effectively heard in, for instance, CSAT assessments.
MARKETING AND SALES BOTS:
These grow and detail your leads; help and guide your customers, for example, on their purchase path; bring along additional product and service marketing means through dialogue; or collect data on the customer experience, brand, and content.
Even NPS surveys are more fruitful thanks to the more discussion-oriented approach that the bots provide.
PRODUCT AND SERVICE DEVELOPMENT BOTS:
These bots collect feedback, development suggestions, and user experience in an engaging way at the various stages of service and product development.
In the continuous dialogue with bots, the collected data is more profound compared to traditional questionnaires - and there is no need to send out separate surveys anymore.
The bots also integrate with user and usability testing, providing cost-effectiveness and making the testing times shorter.
MANAGEMENT - HUMAN RESOURCES
Leading with knowledge
Development of the work community
Operational activities and development
Strategic operation and development
Brand and employer image
Tone of Voice
Commitment improves and exit decreases
TEAM LEADER - RESOURCES
Automation of routines
More time for H2H
Help for response in exceptional situations
Early identification of risk factors and predictability
Modern way of working
Development of own work and teamwork
EMPLOYEE - SKILLS
A virtual colleague who reminds, guides, encourages and inclusion
Equal dialogue with everyone
Commitment to work and community
Feeling and trust
A new and fun way to give e.g. feedback vs. tradition queries
Localization and different language versions
Email: Telephone: Visiting address:
email@example.com 040 565 5606 Friitalantie 13, Ulvila
Electronic invoicing information:
Botteja Oy (Y-tunnus 2959860-8)
Välittäjä Open Text Oy